Terms of service

Last updated: July 12, 2026

TERMS OF SERVICE

INTRODUCTION

Welcome to Ludoway.

Throughout these Terms of Service, the expressions “Ludoway”, “we”, “us”, and “our” refer to Ludoway. We operate this online store and its related website features, content, tools, products, and services, collectively referred to as the “Services”.

Our goal is to provide customers with a convenient and carefully selected online shopping experience.

The Ludoway online store is hosted through Shopify, which provides the e-commerce technology used to make our Services available.

These Terms of Service (“Terms”), together with the policies referred to throughout our website, establish the conditions that apply when you access, browse, or use our Services.

Please read these Terms carefully. They contain important information concerning your rights, responsibilities, and the conditions governing your use of our website.

By accessing or using the Services, you acknowledge and agree to these Terms and our applicable policies, including our Privacy Policy. If you do not agree with these conditions, you should not continue to use the Services.

SECTION 1 – USING OUR SERVICES AND ACCOUNT RESPONSIBILITIES

By using the Services, you confirm that you have reached the legal age of majority applicable in your country, state, or province of residence, or that you are otherwise legally permitted to use the Services.

Where permitted by law, you may also authorize minor dependents under your supervision to access the Services through devices that you own or manage.

Certain activities, including placing an order, may require you to provide information such as your email address, billing details, payment information, and delivery address.

You agree that all information submitted to Ludoway will be accurate, complete, and current and that you are legally entitled to provide such information.

If you create or use an account, you are responsible for protecting your login credentials and for activities carried out through your account.

Customer accounts may not be sold, transferred, assigned, or licensed to another person or organization.

SECTION 2 – PRODUCT INFORMATION

We make reasonable efforts to present product descriptions, photographs, and other product information as accurately as possible.

However, colors and visual appearance may vary depending on screen settings, device type, display configuration, or other technical factors.

Minor visual differences between product images and the physical product may occur. Nothing in this section is intended to limit any mandatory rights relating to products that are defective, incorrectly described, or otherwise non-conforming under applicable consumer law.

Product information may be updated or corrected when necessary.

Ludoway may also discontinue products or limit available quantities, subject to applicable laws and existing customer rights.

SECTION 3 – PLACING AN ORDER

Submitting an order through Ludoway constitutes a request to purchase the selected products or services.

We may accept or reject an order where reasonably necessary, including in cases involving payment issues, suspected fraud, product availability, pricing errors, or inaccurate order information.

An order is considered accepted after the applicable order confirmation process has been completed and payment has been successfully authorized, subject to any rights provided by law.

Returns, refunds, and exchanges are handled according to our Refund & Return Policy and applicable consumer protection legislation.

Unless otherwise agreed or specifically permitted, purchases made through our store are intended for personal or household use and not for unauthorized commercial resale or distribution.

SECTION 4 – PRICING, PROMOTIONS AND BILLING

Product prices, discounts, and promotional campaigns may be updated or changed from time to time.

The price applicable to your purchase will be the amount displayed during the checkout process when the order is confirmed, subject to the correction of genuine errors and applicable law.

Taxes, shipping charges, customs duties, import costs, or other applicable fees may be shown separately depending on the order and destination.

You are responsible for providing correct and current billing and payment information.

By completing a purchase, you authorize the applicable payment provider to process the amount shown at checkout using your selected payment method.

SECTION 5 – SHIPPING AND DELIVERY

Delivery and transit timeframes displayed on our website are estimates unless expressly stated otherwise.

Actual delivery times may be affected by carriers, customs procedures, local delivery networks, public holidays, weather conditions, or circumstances outside our reasonable control.

Ludoway will handle shipping and delivery matters in accordance with our Shipping Policy and any mandatory consumer protection requirements that apply to the purchase.

Nothing in these Terms changes the legal rules governing risk of loss or responsibility for goods where mandatory consumer legislation provides otherwise.

For further information regarding order preparation, estimated transit times, and delivery procedures, please review our Shipping Policy.

SECTION 6 – INTELLECTUAL PROPERTY RIGHTS

Unless otherwise indicated, content made available through the Ludoway Services, including text, graphics, visual elements, logos, designs, and website materials, is owned by Ludoway or used under applicable authorization or licence.

Such materials may be protected by copyright, trademark, and other intellectual property laws.

The Services and their content are provided primarily for personal and lawful use.

You may not reproduce, distribute, modify, republish, commercially exploit, or otherwise use protected content without the required permission or legal authorization.

Rights not expressly granted under these Terms remain reserved by Ludoway or the relevant rights holder.

The Ludoway name and its associated brand elements may be protected as intellectual property belonging to Ludoway.

Shopify names, trademarks, and brand assets belong to Shopify or their applicable owners. Other third-party names and trademarks remain the property of their respective rights holders.

SECTION 7 – THIRD-PARTY AND OPTIONAL TOOLS

From time to time, our Services may provide access to tools, functions, or technologies operated by third-party providers.

These services may be made available according to the terms and conditions established by the relevant provider.

Ludoway does not control every third-party tool and cannot guarantee the uninterrupted availability or performance of services operated independently by third parties.

Your use of optional third-party tools may also be subject to additional terms or privacy practices established by those providers.

SECTION 8 – EXTERNAL WEBSITES AND THIRD-PARTY CONTENT

The Services may contain references or links to websites, platforms, services, or content operated by third parties.

Ludoway does not control independent third-party websites and is not responsible for their content, accuracy, availability, or privacy practices.

We recommend reviewing the applicable policies and terms of any external website before using its services or providing personal information.

Your interaction with independent third-party services is subject to the conditions established by the relevant third party.

SECTION 9 – OUR USE OF SHOPIFY

The Ludoway online store uses Shopify's e-commerce infrastructure and technology.

Purchases made from Ludoway create a transaction between the customer and Ludoway, subject to the applicable terms, policies, and consumer laws.

Shopify provides the technology supporting our online store but is not the seller of products purchased directly from Ludoway.

Any questions concerning Ludoway products, orders, returns, or customer service should be directed to Ludoway.

Nothing in this section is intended to exclude rights or claims that cannot legally be waived or restricted.

SECTION 10 – PRIVACY AND PERSONAL INFORMATION

Personal information provided through our Services is handled in accordance with our Privacy Policy and applicable data protection requirements.

Because our store uses Shopify technology, certain personal data may also be processed by Shopify in accordance with its own privacy practices and policies.

Customers are encouraged to review both the Ludoway Privacy Policy and the applicable Shopify Privacy Policy for further information about personal data processing.

SECTION 11 – COMMENTS, SUGGESTIONS AND FEEDBACK

If you voluntarily provide Ludoway with suggestions, ideas, comments, or other feedback, you allow us to review and use that material for legitimate business purposes, including improving our Services.

Where legally permitted, Ludoway may use, reproduce, adapt, or publish voluntarily submitted feedback without an obligation to provide compensation.

You are responsible for ensuring that any content you submit is lawful and does not violate intellectual property, privacy, or other rights belonging to third parties.

This section does not apply to personal information processed under our Privacy Policy.

SECTION 12 – CORRECTIONS AND INFORMATION ERRORS

Information available through the Services may occasionally contain typographical mistakes, inaccurate details, or omissions.

Where necessary, Ludoway may correct or update inaccurate information.

If an error affects an order, product price, promotion, availability, or other material purchase information, we will handle the matter in accordance with applicable law and relevant consumer rights.

Where legally permitted, an affected order may be corrected or cancelled and any applicable payment refunded.

SECTION 13 – UNACCEPTABLE USE OF THE SERVICES

You must use the Ludoway Services only for lawful purposes.

You must not use the Services to:

Violate applicable laws or regulations
Infringe intellectual property rights
Submit fraudulent or misleading information
Transmit viruses, malicious code, or harmful technologies
Send unauthorized spam or abusive communications
Attempt to interfere with website security or functionality
Gain unauthorized access to systems, accounts, or data
Use the Services for fraudulent or unlawful activities

Where misuse or a violation of these Terms is identified, Ludoway may restrict or suspend access to the Services as reasonably necessary.

SECTION 14 – SUSPENSION OR TERMINATION OF ACCESS

Ludoway may suspend or terminate access to the Services where there is a violation of these Terms, suspected fraudulent activity, misuse of the website, security concerns, or another legitimate reason.

Where appropriate and required by applicable law, relevant rights and obligations will continue after access to the Services has ended.

Provisions that are intended by their nature to continue after termination will remain effective.

SECTION 15 – SERVICE AVAILABILITY AND WARRANTIES

We aim to provide accurate, reliable, and accessible Services. However, website availability may occasionally be affected by maintenance, technical problems, third-party services, or circumstances outside our reasonable control.

Except for warranties, guarantees, or rights that cannot legally be excluded, we do not guarantee that the Services will always be uninterrupted or free from technical errors.

Product-related rights, statutory guarantees, and mandatory consumer protections remain subject to applicable law.

Nothing in these Terms is intended to exclude or restrict any warranty, remedy, or consumer right that cannot legally be limited.