Orders & Shipping

Where do you deliver?

Ludoway currently delivers to a range of countries around the world, depending on the availability of our shipping partners. If delivery is not available in your location, you will be notified during checkout.

What are the estimated shipping times?

Estimated shipping times are:

Europe: 3–7 business days
United States: 3–7 business days
United Kingdom & Ireland: 3–7 business days
Other international destinations: 3–14 business days

Please note that delivery estimates may be affected by public holidays, customs procedures, carrier delays, or periods of high order volume.

Is free shipping available?

Yes. Free shipping is available for many destinations and, when applicable, will be automatically displayed at checkout.

Can I track my order?

Yes. After your order has been shipped, we will send you a shipping confirmation email containing your tracking details.

Please allow between 24 and 72 hours for the first tracking updates to become available.

How long does it take to process an order?

Most orders are prepared and processed within 1–3 business days after payment has been successfully confirmed.

Returns & Refunds

Can I return a product?

Yes. Returns can be requested within 30 days of delivery. Returned items must remain unused and unworn, with all original tags attached and in their original packaging.

How can I start a return?

Before returning any product, please get in touch with our customer support team for return instructions. Items returned without prior authorization may not be accepted.

Who is responsible for return shipping costs?

If you receive an incorrect, damaged, or defective item, we will cover reasonable return shipping expenses.

For returns due to a change of mind, the cost of returning the product is the customer's responsibility.

How long does a refund take?

After the returned item has been received and inspected, the approved refund will be issued to the original payment method within up to 10 business days.

Can I cancel an order?

Cancellation requests can only be accepted before order processing has started. Once an order enters the processing or shipping stage, cancellation may no longer be available.

Products

What types of products does Ludoway offer?

Ludoway offers a carefully selected range of products for babies and children, including toys, everyday essentials, accessories, and items designed for different stages of childhood.

Our selection may include products for:

Babies and toddlers
Play and entertainment
Learning and creativity
School and everyday activities
Travel and outings
Children's accessories
Gifts and special occasions

Are product details and specifications available?

Yes. Important information about each item, including features, materials, dimensions, compatibility, or recommended use when applicable, can be found on the individual product page.

We recommend reviewing the product description carefully before completing your purchase.

Are your products original?

We work with trusted international manufacturers and carefully selected suppliers recognized for product quality, reliability, and design.

How do I choose the right product?

Each product page includes specific information to help you make your choice. Depending on the item, this may include dimensions, age recommendations, product features, materials, or other relevant details.

Payments & Security

Which payment methods are accepted?

We accept a variety of major payment methods, including:

Visa
Mastercard
American Express
Apple Pay
Google Pay
Klarna
Shop Pay
And other available payment options.

The payment methods available to you may vary depending on your location and will be displayed at checkout.

Is it safe to make a payment on Ludoway?

Yes. Payments are handled through secure and encrypted payment providers designed to protect your transaction information.

Customs & Duties

Will I have to pay import taxes or customs fees?

Depending on the country of destination, local import taxes, customs duties, or other applicable charges may apply.

Where applicable, these costs will be calculated and clearly shown during checkout before your order is completed, allowing you to review the final amount before payment.

Customs requirements and charges are established by local authorities and may differ according to the import regulations of each country.

Contact

How can I contact Ludoway?

You can contact our customer support team by email:

📧 support@ludoway.com

Customer support hours:
Monday to Friday — 09:00 to 18:00 (excluding public holidays).

Still Have Questions?

If you need any further assistance, our customer support team is here to help.

📧 Contact us at: support@ludoway.com

We will do our best to assist you as quickly as possible.